Welcome to our Website (“lilour.ch”). Please read our privacy notice carefully, which applies whenever you visit the Website and decide to browse it and use its services, regardless of the purchase of goods outside Swiss space, to countries that follw EU 2016/ 679.
The following information complies with Regulation (EU) 2016/679 and current National Legislation on the protection of personal data. This document is to be considered as supplementing the information on the Website lilour.ch
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Your consent applies to the following domains: lilour.ch
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
The below list details the cookies used in our website.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
The Controller for data processing on this Website is Bianca Bonaccorsi with a registered office in Switzerland, Sion, e-mail: [email protected]
Depending on the purpose for which we process your data, as explained below, the Controller may collect the following type of data:
- identity data, such as name, surname, gender, age/date of birth, Country, and other personal data;
- contact data, such as a home address, e-mail address, telephone number;
- payment information, such as details of payment methods (credit or debit card);
- habits and profiles, such as purchasing data (purchasing history, including the points of sale where the purchase was made, type of products purchased), purchasing habits and preferences (wishlist, products preferred categories, sizes of items purchased);
- personal data collected from third parties, such as data that the customer agrees to share with us on publicly accessible social networks;
- information about your Website’s use and navigation, such as your IP address and other device identifiers, your operating system and browser type, and information about the website pages you visit, which are collected using cookies or other tracking technologies.
Registration for a Customer account to use its services;
Membership in specific and additional services, such as the creation of your Wish List and the sharing of its contents;
In connection with the purchase of goods and related activities;
Payment management; in this case, the data released during the purchase process will be sent directly to the bank that will use the data to process your payment request;
Management of your rights: technical, commercial, on the progress of your orders and requests for general information;
Sending – if you subscribe to the Newsletter section – information about the latest fashion collections, events, and advertising campaigns of the brand;
Sending – only with explicit consent – promotional communications (by e-mail, SMS, MMS, and phone calls);
Sending – only with your explicit consent – customized promotions and promotional communications (by e-mail, SMS, MMS, and phone calls), in line with your interests, preferences, and purchasing habits (profiling);
To offer you – if registered – services and promotions related to the loyalty program Rock the Fly;
Making contact with the Managers of our services (Press Office, Business Development, Web Marketing, Purchasing, Customer Service);
Applying to join our staff by sending us your CV.
The provision of your data to Lilour.ch, requested on various occasions of collection, may be necessary to pursue the purposes identified in the specific notice or optional.
The obligatory or optional nature of the provision is specified from time to time – concerning the individual information requested – at the time of the personal collection of data by affixing a special symbol (*) to the mandatory nature report. Any refusal to communicate some of your data marked as mandatory makes it impossible to achieve the specific collection’s primary purpose. Such refusal could, for example, make it impossible for Lilour to enter into a contract for the purchase of goods on lilour.ch or to provide the other services available. The provision to Lilour of further data, other than those marked as essential, is optional and does not have any consequences concerning the pursuit of the collection’s primary purpose.
Cookies and Tags
Our Website uses automatic systems to collect data that not directly released by the data subject, such as cookies. Cookies are small text files stored in the User’s browser; it does not contain comprehensible information but allows the data subject to be associated with the personal information they release on the Website. Cookies are placed on our server, and no one can access the information contained on it.
Only Lilour processes the information collected through cookies and only in anonymous and aggregated form to optimize its services and its site about its data subjects’ specific needs and preferences.
We have set up cookies, for example, about the functions of browsing the catalog, online shopping of goods.
The Internet browser allows you to delete cookies after each session. Your Internet browser contains instructions on how to perform these deletion procedures. Please consult it.
The data subject’s personal data may be communicated to the Lilour Group companies to ensure that you can take advantage of the services reserved for our customers during all your travels and for the purposes mentioned above. They may also be communicated to professionals, employees, legal persons, and third parties who perform technical and organizational services. These subjects will process the data as controllers, processors or persons authorized to process, as the case may be, in full compliance with the above-mentioned current Regulation; they are provided only with the information necessary to perform their duties. The data subject’s personal data will not be disclosed in any way.
The complete and updated list of data processors is available upon written request to be sent to Lilour.
Please note that your personal data will not be transferred abroad to different EU countries that do not ensure adequate individual data protection levels. Should this be necessary to provide you with the services or to conclude a contract with Lilour for the purchase of the products, we assure you that the transfer of your personal data to extra EU countries that do not ensure an adequate level of protection will only be carried out after the conclusion between the data controller and these subjects of specific contracts following applicable law and regulations.
Links to other Sites
This information notice is provided only for the Website www.lilour.ch and not for other websites that may be consulted by the data subject through links. Lilour cannot be held responsible for personal data provided by data subjects to external parties or to any websites linked to this Website.
Interactions with Social Networks
The Website allows you to interact with social networks through a direct connection to Facebook through social buttons, special clicks on the Website that depict the icons of social networks (for example, Facebook and Instagram) and allow data subjects who are surfing to interact with a “click” directly with social platforms.
The site can use so-called social plug-ins. Social plug-ins are special tools that allow you to incorporate the features of the social network directly into the site (e.g. the “like” function of Facebook).
All social plug-ins on the Website are marked with the respective logo owned by the social networking platform.
When you visit a page on the Website and interact with the plug-in (e.g. by clicking the “like” button) or decide to leave a comment, the corresponding information is transmitted from the browser directly to the social networking platform (in this case, Facebook) and stored by it.
Minors are not allowed to register on or access the services made available through this Website. Consent from children under the age of 18 is not accepted; therefore, by accessing services that require personal data, the User guarantees that they are of legal age. The same applies to any purchases and transactions on the Website; by carrying out these operations, the User declares that they are aged 18 or over.
The personal data collected will be kept for the time strictly necessary to carry out the primary purposes described in the preceding paragraphs, or in any case as necessary for the protection in civil courts or, possibly for longer periods provided for by the rules of law in force on data retention. In any case, the data subject may request at any time to object to the processing or to obtain the erasure of personal data concerning him.
For marketing and profiling purposes, data subjects’ personal data will be kept for a period not exceeding 24 and 12 months, respectively, from the last contact date.
Rights of the data subject
At any time, under Articles. 15 et seq. of Regulation (EU) 2016/679, the data subject may exercise the following rights:
- access to personal data;
- to obtain the rectification or erasure of the same or the restriction of processing concerning him;
- to get information about the purposes of the processing, the categories of personal data, the recipients or categories of recipients to whom the personal data have been or will be communicated and, where possible, the period of storage;
- to object to processing;
- data portability;
- to withdraw consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
- to complain with a data protection supervisory authority.
Your rights may be exercised by sending a request to the postal address or by e-mail to [email protected]
To get to know your rights and be always updated on the Regulation on the protection of natural persons about the processing of personal data, please visit the Website of the data protection supervisory authority.
Updates and changes
Legal Basis for Processing
Lilour will process your data, following the provisions of art. 6 of Regulation (EU) 2016/679, on the following legal bases:
Providing the services offered on the site and processing of purchases;
For the performance of a contract, to take steps before entering into a contract;
Management of payments and related obligations;
For the performance of a contract, for compliance with a legal obligation;
Responding to requests, improving the control of the site and the services offered;
For the legitimate interests pursued by the Controller;
Sending newsletters, promotions, and/or customized promotions;
Consent to the processing (The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal);
The Data Controller shall carry out the necessary processing in compliance with national legislation on the protection of personal data and compliance with Regulation (EU) 2016/679.
The processing of personal data is carried out mainly by electronic and telematic means by Lilour and other subjects. They, appropriately selected in terms of reliability and competence, carry out operations instrumental to the pursuit of the purposes strictly related to the use of the Website, its services, and the purchase of goods through the Website (see the following paragraph).