Registration for a Customer account to use its services;

Membership in specific and additional services, such as the creation of your Wish List and the sharing of its contents;

In connection with the purchase of goods and related activities;

Payment management; in this case, the data released during the purchase process will be sent directly to the bank that will use the data to process your payment request;

Management of your rights: technical, commercial, on the progress of your orders and requests for general information;

Sending – if you subscribe to the Newsletter section – information about the latest fashion collections, events, and advertising campaigns of the brand;

Sending – only with explicit consent – promotional communications (by e-mail, SMS, MMS, and phone calls);

Sending – only with your explicit consent – customized promotions and promotional communications (by e-mail, SMS, MMS, and phone calls), in line with your interests, preferences, and purchasing habits (profiling);

To offer you – if registered – services and promotions related to the loyalty program Rock the Fly;

Making contact with the Managers of our services (Press Office, Business Development, Web Marketing, Purchasing, Customer Service);

Applying to join our staff by sending us your CV.

The provision of your data to Lilour.ch, requested on various occasions of collection, may be necessary to pursue the purposes identified in the specific notice or optional.

The obligatory or optional nature of the provision is specified from time to time – concerning the individual information requested – at the time of the personal collection of data by affixing a special symbol (*) to the mandatory nature report. Any refusal to communicate some of your data marked as mandatory makes it impossible to achieve the specific collection’s primary purpose. Such refusal could, for example, make it impossible for Lilour to enter into a contract for the purchase of goods on lilour.ch or to provide the other services available. The provision to Lilour of further data, other than those marked as essential, is optional and does not have any consequences concerning the pursuit of the collection’s primary purpose.

Data Communication

The data subject’s personal data may be communicated to the Lilour Group companies to ensure that you can take advantage of the services reserved for our customers during all your travels and for the purposes mentioned above. They may also be communicated to professionals, employees, legal persons, and third parties who perform technical and organizational services. These subjects will process the data as controllers, processors or persons authorized to process, as the case may be, in full compliance with the above-mentioned current Regulation; they are provided only with the information necessary to perform their duties. The data subject’s personal data will not be disclosed in any way.

The complete and updated list of data processors is available upon written request to be sent to Lilour.

Data Transfer 

Please note that your personal data will not be transferred abroad to different EU countries that do not ensure adequate individual data protection levels. Should this be necessary to provide you with the services or to conclude a contract with Lilour for the purchase of the products, we assure you that the transfer of your personal data to extra EU countries that do not ensure an adequate level of protection will only be carried out after the conclusion between the data controller and these subjects of specific contracts following applicable law and regulations.

Links to other Sites 

This information notice is provided only for the Website www.lilour.ch and not for other websites that may be consulted by the data subject through links. Lilour cannot be held responsible for personal data provided by data subjects to external parties or to any websites linked to this Website.

Interactions with Social Networks 

The Website allows you to interact with social networks through a direct connection to Facebook through social buttons, special clicks on the Website that depict the icons of social networks (for example, Facebook and Instagram) and allow data subjects who are surfing to interact with a “click” directly with social platforms.

The site can use so-called social plug-ins. Social plug-ins are special tools that allow you to incorporate the features of the social network directly into the site (e.g. the “like” function of Facebook).

All social plug-ins on the Website are marked with the respective logo owned by the social networking platform.

When you visit a page on the Website and interact with the plug-in (e.g. by clicking the “like” button) or decide to leave a comment, the corresponding information is transmitted from the browser directly to the social networking platform (in this case, Facebook) and stored by it.

For information on the purpose, type, and manner of collection, processing, use, and storage of personal data by the social networking platform and how to exercise your rights, please refer to the Privacy Policy of the relevant social network.

Age 

Minors are not allowed to register on or access the services made available through this Website. Consent from children under the age of 18 is not accepted; therefore, by accessing services that require personal data, the User guarantees that they are of legal age. The same applies to any purchases and transactions on the Website; by carrying out these operations, the User declares that they are aged 18 or over.

Data Retention 

The personal data collected will be kept for the time strictly necessary to carry out the primary purposes described in the preceding paragraphs, or in any case as necessary for the protection in civil courts or, possibly for longer periods provided for by the rules of law in force on data retention. In any case, the data subject may request at any time to object to the processing or to obtain the erasure of personal data concerning him.

For marketing and profiling purposes, data subjects’ personal data will be kept for a period not exceeding 24 and 12 months, respectively, from the last contact date.

Rights of the data subject  

At any time, under Articles. 15 et seq. of Regulation (EU) 2016/679, the data subject may exercise the following rights:

1. access to personal data;
2. to obtain the rectification or erasure of the same or the restriction of processing concerning him;
3. to get information about the purposes of the processing, the categories of personal data, the recipients or categories of recipients to whom the personal data have been or will be communicated and, where possible, the period of storage;
4. to object to processing;
5. data portability;
6. to withdraw consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
7. to complain with a data protection supervisory authority.

Your rights may be exercised by sending a request to the postal address or by e-mail to [email protected]

To get to know your rights and be always updated on the Regulation on the protection of natural persons about the processing of personal data, please visit the Website of the data protection supervisory authority.

Updates and changes

Lilour may modify or simply update the Privacy Policy of the Website, in whole or in part, in consideration of the modification of the rules of law or Regulation that govern this matter and protect your rights. Changes and updates to the Privacy Policy will be notified to data subjects on the Home Page as soon as they are adopted and binding as soon as they are published on the Website. Therefore, we ask you to regularly access this section to verify the publication of the most recent and updated Privacy Policy.

Legal Basis for Processing 

Lilour will process your data, following the provisions of art. 6 of Regulation (EU) 2016/679, on the following legal bases:

Providing the services offered on the site and processing of purchases;

For the performance of a contract, to take steps before entering into a contract;

Management of payments and related obligations;

For the performance of a contract, for compliance with a legal obligation;

Responding to requests, improving the control of the site and the services offered;

For the legitimate interests pursued by the Controller;

Sending newsletters, promotions, and/or customized promotions;

Consent to the processing (The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal);

Modalities

The Data Controller shall carry out the necessary processing in compliance with national legislation on the protection of personal data and compliance with Regulation (EU) 2016/679.

The processing of personal data is carried out mainly by electronic and telematic means by Lilour and other subjects. They, appropriately selected in terms of reliability and competence, carry out operations instrumental to the pursuit of the purposes strictly related to the use of the Website, its services, and the purchase of goods through the Website (see the following paragraph).

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of destruction or loss – even accidental – of data, unauthorized access or processing that is not permitted or does not comply with the purposes of collection indicated in our Privacy Policy.