You may repeal your contract of purchase within 5 days without having to state reasons.
The allocated cancellation timeframe is 5 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us, at [email protected] Phone +41 782035886, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.
It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 5-day cancellation timeframe to be granted.
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 30 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.
The cancellation policy is only in place if the product bought hasn’t been customized or altered. Personalization of garments renders the cancellation policy inactive.
You can download the cancellation template HERE. We will also send you a hard copy of the cancellation template as soon as the contract has been concluded.
If you have questions regarding our returns policy, please contact a customer service representative:
email : [email protected]
This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.
1. The Gift Card can be used to purchase any article available on our website – except for additional Gift Cards – prior to its expiration date.
2. Exchanges or reimbursements of your gift card are only applicable in accordance with the return and withdrawal rights and conditions.
3. The Gift Card is only valid in countries that we ship to in the respective currencies, stated on our website. The Gift Card can only be used in the destination country, determined when purchasing the Gift Card.
4. When purchasing the Gift Card you may choose between sending the Gift Card per email or by regular mail.
5. lilour.ch reserves the right to cancel or block the Gift Card, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by [email protected] in the case of cancelling or blocking the Gift Card.
1. Promotion codes have different time periods of validity and are applicable for purchase of any product available on the website, except additional Gift Cards. To determine the validity period, please refer to the document which contains the promotion code.
2. Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of [email protected], are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions.
3. lilour.ch reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by [email protected] in the case of cancelling or blocking the promotion code.
4. Return policy for orders purchased using a promotion code:
If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.